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Damaged Goods Policy

At EMME nyc, we strive to ensure that every product you receive meets our high standards of quality. However, we understand that sometimes items may arrive damaged. If you receive a damaged item, we are here to help you resolve the issue quickly and efficiently. Please review our policy below for guidance on how to handle damaged goods.

Reporting Damaged Goods

1. Timeframe

If you receive an item that is damaged, please report the issue within 7 days of receiving your order. This prompt reporting ensures that we can address the issue in a timely manner and provide a suitable resolution.

2. How to Report

To report damaged goods, please follow these steps:

  1. Document the Damage: Take clear photos of the damaged item and packaging. These photos will help us assess the extent of the damage and process your request more efficiently.
  2. Contact Us: Email our Customer Service team at email@example.com with the following information:
    • Your order number.
    • Photos of the damaged item and packaging.
    • A brief description of the damage.
    • Your preference for a refund or replacement.

3. Review and Resolution

  • Our Customer Service team will review your report and the provided photos. We may contact you for additional information if needed.
  • Once your report is reviewed, we will offer a resolution.

Refunds and Replacements

  • Refunds: If a refund is requested and approved, please allow up to 7 business days for the amount to be processed and reflected on your original payment method.
  • Replacements: If a replacement is requested, we will process and ship the new item as soon as possible. You will receive a confirmation email with tracking information once the replacement is dispatched.

Non-Damaged Goods

Please note that our damaged goods policy only applies to items that arrive damaged. For other issues such as incorrect items or returns for personal reasons, please refer to our standard return policy.

Contact Us

If you have any questions or need assistance with a damaged item, please contact our Customer Service team at connect@emmenyc.com. We are dedicated to resolving your issue and ensuring your satisfaction.

Thank you for shopping with EMME NYC! We appreciate your understanding and cooperation as we work to provide you with the best possible service.