Shipping Policy
OVERVIEW
Free shipping is offered on domestic orders over $75! After your order has been placed, you can expect it to ship within 3-7 business days. Please note, processing times may vary during sales or new product launches.
Once your order has shipped, you will receive a confirmation and tracking number via email. Please note, it may take up to 1-2 business days for the tracking number to be scanned into our carrier system.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.
Route provides protection for shipments that are lost, broken, or stolen! This service is automatically added to each order, by removing the Route Package Protection from your order, you understand that lost, broken and stolen packages will not be replaced or refunded. Visit routeapp.io to learn more.
INTERNATIONAL SHIPPING
All packages are shipped out of our New York City studio. International packages may be subject to customs, duties or other fees which are not included in our shipping rate and are the customer's responsibility to cover.
PREORDERS
Preorders will be shipped out in the order they are received. The estimated date for shipping will be listed in the details section of each product. Please note the dates are estimates and can be updated without notice.
If your order contains one or more items listed as "preorder" the whole package will be shipped when contents become available.
For expedited shipping, we recommend placing two separate orders. One with pre-order items and one with in-stock items.
CONTACT
If you have questions please reach out to support@emmeessentials.co
Emme Essentials LLC
330 W 38th St, Suite 1005
New York, NY 10018
Accurate RepRepresentation
Our Mission
Our mission at EMME is to bring the authentic scents of Asia into the homes of people all around the world. We believe that the power of fragrance has the ability to transport us to different places and cultures, and we are committed to bringing the beauty and diversity of Asia into the homes of our customers.
We are dedicated to sustainability and to creating non-toxic products that are safe for both people and the environment. We use only natural, plant-based ingredients in our home fragrances, and we are committed to reducing our impact on the planet by using eco-friendly packaging and manufacturing practices.
We strive to create a positive and meaningful impact on the world through our products and our actions. We hope to inspire others to live more sustainably and to appreciate the beauty and diversity of different cultures. We are on a mission to bring the authentic scents of Asia into the homes of people everywhere, and to create a more sustainable, healthy, and beautiful world for all!
Non-toxic & cruelty-Free
Our Products
At EMME, we are committed to creating high-quality, luxurious home fragrance products that are safe for both people and the environment. our products are toxin-free, paraben-free, phthalate-free, cruelty-free, and vegan, ensuring that they are safe and ethical to use.
Our products are handcrafted in New York City with the utmost care and attention to detail. With natural, plant-based ingredients we are committed to reducing our impact on the planet by using eco-friendly packaging and manufacturing practices.
good for the envenvironment
Sustainability
At EMME, we are committed to sustainability and to reducing our impact on the planet. We believe that it is our responsibility to take care of the earth, and we are constantly looking for ways to improve our environmental performance.
We strive to reduce our energy consumption by using energy-efficient equipment and lighting, implementing energy-saving policies, and exploring the use of renewable energy sources. We also minimize waste by implementing recycling programs, reducing packaging, and using materials that are reusable or biodegradable.
In addition, we are committed to conserving natural resources by using sustainable sourcing practices, reducing water use, and protecting natural habitats and ecosystems. We also support the local community by purchasing from local suppliers, participating in community events and initiatives, and engaging in philanthropic activities.
We believe that sustainability is an ongoing journey, and we are committed to continually finding ways to improve our environmental performance. We also promote sustainable products and practices by educating our customers and employees about the importance of sustainability, and by integrating sustainable practices into our business operations. Finally, we invest in sustainability research and development to find new and innovative ways to reduce our environmental impact and improve our sustainability performance.